SEE WHAT OUR CLIENTS ARE SAYING ABOUT US!
Sunset Pools is everything you want in a pool builder. From initial design through project completion (and post-completion service) they have exceeded my expectations in every way and I would very highly recommend.
Tanr is an incredible designer. Each design was given the same level of attention as though he were building the pool for himself. There was evidence in Tanr, the passion and emotion of an artist putting together his finest work ~ and it showed. Not a single person has seen his creation that has not practically demanded his contact information.
Chuck owned the building process. It was personal for him. Everything had to be perfect. He went out of his way on many an occasion to make sure we were beyond pleased. No task was too big or too small, and no time was an inconvenience. We were a priority and it was felt. As many pools build as we knew Chuck was responsible for, we felt as though ours was the only one.
Jessica was extremely responsive and proactive. I received daily emails updating me on the status of the build ~ something I requested since good communication was of great importance to me. When there were delays (weather or otherwise) she was quick to notify me. Any of our concerns become her concerns and nothing less than our complete satisfaction would satisfy her.
The success of a company is wholly dependent on the efforts of a team, not a single person. A successful team is one with the distinct ability to communicate, react, understand their roles and responsibilities and execute on them flawlessly. Sunset’s team is second to none.
After weeks of researching pool companies, we were referred to Sunset Pools by a friend. Had we known beforehand what the quality of work Sunset provided to its clients was like, my wife and I would have skipped all the time spent and gone directly to Sunset first. Tanr Ross’ design was unlike any of the other traditional boring designs we had seen. His creativity and attention to detail brought life into a backyard that I previously assumed too small to be as enjoyable as it is today.
Once the construction process began, Chuck Ratcliffe stepped in to manage the project. Chuck must be the most patient person on earth because the number of questions we had seemed endless. Thankfully, Chuck (and often Tanr) would take the time to walk me through anything that wasn’t clear or that I thought needed attention. As this was our first pool, they really helped us feel comfortable about everything.
Lastly, I’ll mention that Sunset’s commitment to their clients doesn’t end once the project is over. Both Chuck and Tanr still call to check in to make sure there are no issues and that I don’t have any additional questions regarding my equipment. Sunset was definitely the right decision!
I would highly recommend Sunset Pools for your swimming pool construction. I grew up in a family where my Dad, my uncle, and my grandfather were all pool builders and quality construction was always of utmost importance. From Tanr’s exceptional design to construction completion, I always felt that same level of quality I was raised to expect. The decision to have a swimming pool built is a huge one, and I would choose Sunset Pools again and again.
Sunset Pools made our pool decision and experience terrific. Tanr captured the vision we had for our pool design and worked within our parameters and budget. He took the time to show us different options and we never felt rushed. Chuck, our project manager was great at informing us of the next steps in the process and always quick to respond to any questions. He is accessible and provides outstanding customer service.
We had our backyard remodeled by Sunset Pools in the summer of 2015, and we could not be happier with the overall quality of service and final product.
We decided to go with a geometrical pool shape, but that wasn’t just it. Not only did they suggest various options to our liking, but they also worked with us in a way that wasn’t putting any pressure on us to select one over the other. They truly let us decide what we wanted and worked on our choices. The outdoor kitchen and appliances are top notch. The finish, the quality of the process from top to bottom was outstanding. From plumbers to electricians, to masons… everyone was professional and quality conscious.
Eric Brasseux, our sales rep, and Chuck Ratcliffe, our product manager, were both knowledgeable, caring, and really wanted us to select what would make us happy in the end. Eric even took us out to look at other pools and backyards to compare our “in-office” selections with what they would actually look like outdoors to give us a better idea of colors, styles, etc. They also showed us how to use Buildertrend. Buildertrend is an app that allows us to follow the construction process day by day and week by week. The app would be constantly updated to show what was scheduled for completion in any particular week. This was a free service provided by Sunset Pools, which was another reason we decided to go with them. After our project was completed, Chuck showed us how to use ScreenLogic. ScreenLogic is another app that allows us to control all pool functionalities, from temperature to the spa, to lights, to cleaning, etc.
This was truly a wonderful overall experience and I would recommend Sunset Pools to anyone who is looking to transform their backyard into a dream living space.
Sunset Pools were so helpful from beginning to end. It was our first time to build a pool so we had lots of questions. From the design with Eric to the actual construction with Chuck, it was easy, fun and exciting to watch our pool come to life. They kept us informed of every stage, were always on time and answered our phone calls. There were no surprise costs and everything was clear and up front. We have had our pool now for a year and have had no problems. We would recommend them to anyone.
Sunset Pools was incredible in the whole process of my pool buildout. Eric and Tanr worked hard on the design of my pool and was very informative whenever I had any questions. Eric was very patient as he drove me from house to house so that we can compare different pool designs. Chuck was my project manager during the construction process. Chuck was very knowledgeable and made the design come to life. These people were very professional and their experience was evident. I am very happy with how the pool looks and function. Everyone who sees the pool is impressed.
Sunset Pools built our pool then 2 years later built an outdoor patio for us. Everything turned out amazing. Tanr and Adam have a fantastic eye for detail and never once doubted our decision to go with Sunset Pools!
Our experience with Sunset Pools was very positive and we are so happy with the end product. We started the pool process with an idea of what a dream backyard and pool would be for our family. After only meeting once to discuss the design of our pool, Tanr, the design specialist, came up with a spectacular design and nailed it the first time. We did not change one thing from his first design layout/concept. It was exactly what we wanted and pictured. Chuck, the project manager, was also great to work with. He managed the construction phase and was great with communication on the schedule along with always being very responsive to answering questions, regardless of how trivial. If any issues or problems came up during the construction of the pool, the whole Sunset team worked together to help us reach our ultimate goal which was to have a beautiful backyard and pool. That goal was definitely accomplished and we are very pleased and grateful. We would recommend Sunset in the future to anyone looking for a great experience and a spectacular pool.
Tanr and the crew all did an outstanding job on our pool. Especially being a general contractor, I was very apprehensive who I chose for my first personal pool. I was very impressed with the first meeting with Sunset after meeting with 4 other pool companies. Sunsets design, experience, and expertise spoke for themselves. Tanr designed a true oasis and the crew did amazing every step of the way. We were always informed of work schedule and advised of any hold ups like (Weather). Chuck the project manager did a great job managing the guys and I never had a worry. The spa was a perfect size and all the waterfalls came to life. My friends coming to the house are in awe! What a difference this made in our backyard space, they surpassed all our expectations with design and construction and looks better than we ever thought. I wouldn’t think twice about going with another pool builder after what they’ve done for us.
Thanks again Sunset.
It is our pleasure to highly recommend Sunset Pools! The pool design and kitchen are exactly what we were looking for! All of the people we worked with (Tanr, Chuck, and Jessica) were responsive to our questions and concerns and were diligent about keeping us ‘in the loop’ regarding work progress.
Sunset Pools brought our dream for a tropical paradise in our own backyard to life. We have received numerous compliments from family and friends. It is with the utmost confidence that we recommend Sunset Pools
We have nothing but gratitude, appreciation, and thanks to everyone down at Sunset Pools. We had an extremely tight space to work with and Sunset accomplished the task with unbelievable success and we couldn’t be happier. From the time we met Tanr who perfected our design & Chuck the on-site project manager we knew we had made the right decision going with Sunset Pools to build our pool. During the build process, Jessica from Sunset did an outstanding job with communication keeping us informed of daily activities and any changes with the timeline. Being that this was our first time building and owning a pool picking the right contractor was extremely important to us, going through this process with Sunset Pools just confirmed to us that we made the right choice. We are extremely happy with our pool/spa and all the work Sunset Pools did on turning our backyard into our own little vacation getaway, BIG THANK YOU TO EVERYONE AT SUNSET POOLS INC.
Working with Sunset Pools was a great experience. I would highly recommend anyone to use them. Each phase of the project was positive, from the sales and design with Tanr to construction with Chuck!! Tanr had a great creative design not to mention an expertise about pools. Sunset Pools is very organized so we always felt ‘in the loop’. They communicated every phase with us regarding the schedules. We are a busy family, so this was very important to us. Chuck was great to work with and would answer our questions quickly. All of the contractors were very professional and would always leave the job site clean and safe!! Sunset Pools made our backyard dream come true! The final product turned out beautiful!!
Thanks to Tanr and Chuck at Sunset Pools we have a beautiful new pool, outdoor kitchen, and covered patio. It was a big project and they helped us along the entire way. We are very pleased with the end result. I would definitely use them again.
I’ve not heard a single friend of ours with a pool, all of whom have used different builders, not complain excessively about their projects and builders. When you guys built ours I tried to think of a complaint – and I couldn’t. We chose to pay a little more and go with you but the benefits far outweigh the additional expense. We recommend you always, when the opportunities arise. We do have friends with a Sunset Pool and they’re equally satisfied. Keep it up.
Thank you and we love everything about our design and pool. We are so happy to have chosen Sunset for our project =)
Thank you for following up. The putting surface is MUCH better and we’re thoroughly enjoying our new backyard. We appreciate your willingness to work with us to get that right. As soon as the grass takes and I can get a good shot I’ll post some pics on social media and spread the word.
Thank you all again. It’s a beautiful pool!
I recently built a new house. Decided to add a pool at the same time. I told the entire team at sunset if the house was as easy as the pool my life would have been a breeze. Was overly impressed from day one. Kevin was fantastic. Ricky was fantastic. The team kept me up to date and actually did what they said they were going to do on the day they said it would happen. Wow
The team at Sunset Pools were great to work with! We are very excited to enjoy our pool and backyard!
This is my first pool. I am happy that I selected Sunset for my pool company! Their designs are wonderful and best of all the people and the wonderful service!
Everyone we’ve ever met who has built a pool has had some sort of horror story. That’s why we dreaded building ours. After receiving multiple bids from various builders – we settled on Sunset Pools. We made the right decision…by a million miles. An incredible design, attention to detail, on schedule, on budget, transparent communication and world class customer care. As someone who has run marketing for global fortune companies, I aspire to have my team deliver the service and quality work delivered by Sunset. Even with some very minor issues several months after our pool was built – they expeditiously and happily made good without any resistance, even though they were under no obligation to do so. I have no incentive to write this, outside of the satisfaction I’m getting by encouraging others to not just settle. These guys are the best.
From the start of the design process until the project was complete, Sunset Pools made our entire swimming pool construction project a wonderful experience. We did a tremendous amount of research before deciding on a pool builder. After our design meetings with Kirstie, I knew Sunset was the builder for us. Kirstie listened to our pool vision and our dreams and was able to design our backyard oasis exactly the way we had imagined. Once we broke ground, our project manager Ricky was on site answering questions and helping us along the way. Maria followed up on a daily basis to explain what was happening on site that day as well as the following days to come. Communication was very important to us. Any time we had a question or an issue, it was resolved either that day or a few days later. Even after our construction build was complete, we had a 3rd party install a child safety net over our spa, which broke some of the glass tiles. As soon as we called Sunset, we were back on the schedule to have it repaired. Their customer service is terrific from start to finish.
We wanted to build our dream pool and are still blown away every time we are in our new backyard. All the care that went into the design process, attention to details, and commitment to getting it right, resulted in a space that feels more like an escape to a resort than a yard. If we ever moved and needed to build another pool, Sunset would be the only company we would trust to deliver this level of design.